美逊良心商家，延迟送达主动退全额运费。
根据板上的申讨运费的帖子，我用百度翻译，尝试着追寻我的订单。先报了订单号，然后说了账户，然后开始说情况。
东西13号买的，当时预计7号到。7号倒是到了国内了。也递交了资料，但是今天还没有消息。
客服没有直接回答什么时候送到，
心想只有等等，没有主动提退运费，怕丢中国人的脸，
直邮才30多元，良心商家啊，我怎么好意思退。
结果主动提出要退运费。
节约了。。。。免邮了。
不着急用的东西，延误一下也划算啊。
关闭对话1分钟就收到退费邮件了。
你好，我的名字是Shaneka从亚马逊聊天。我会在今天帮助你。
May I have the name on your account?
Me:Just a minute, please. My English is not good
Shaneka:No problem.
Me:ID：XXXXXXXX
Shaneka:Thank you.
Can you give me a minute or two to check on this for you?
Me:OK,Thank you
Shaneka:Your welcome. How are you?
Thank you for holding.
Me:it doesn't matter
Shaneka:I have done some checks and I am seeing where your package Is in your country. Is it possible for you to pick it up from your customs when you return.
Me:I would like to ask about how long is it going to take to receive my package.
My package will be lost?
Shaneka:No. I am seeing where you package Is in your country but It is being delayed by the customs.
Me:I am the morning of October 7th received clearance for the mail, also submit the relevant information.
I have to wait?
Shaneka:Your package will arrive this week. What I can do for you as an Exception Is to refund your shipping.
Would that be okay?
Me:Thank you, I'll wait.
Thank you for your service
Shaneka:Would you like the refund for your shipping?
Me:YES...
Your service is considerate.
Shaneka:No problem. Is there anything else I can help with?
Me:NO。。。
Thank you
Shaneka:Your welcome. An email confirmation will be sent to you shortly.
Me:OK
你这个不算啥，我买了洗脸刷的刷头，运了15天都没到，直接找客服，退款啦！哈哈 美逊现在究竟都什么东西可以直邮啊？
洗脸刷的刷头也直邮？我去囤两个吧。 heihei0403 发表于 2014-10-13 13:48 static/image/common/back.gif
你这个不算啥，我买了洗脸刷的刷头，运了15天都没到，直接找客服，退款啦！哈哈
收到东西，不用给钱？？我的已经延误7天了。。。哈哈。看看能不能免费。
heihei0403 发表于 2014-10-13 13:48 static/image/common/back.gif
你这个不算啥，我买了洗脸刷的刷头，运了15天都没到，直接找客服，退款啦！哈哈
直接说，我没有收到东西，我申请退款么？会不会真的就退货了。
这么好的服务，真不错 个人觉得，如果运费算错了，可以联系客服退还多出的运费，但是对于那些到了预定的时间还未收到货的，建议不要急于去联系客服退还运费！美亚上那个时间也仅仅是个估算值，毕竟我们在天朝，相隔上万公里，未知不可抗因素太多，特别是海关这个老大爷。海淘就是个考验耐心的活！最后希望各位萌妈都能如期完美收到自己的货物！ 老美退还运费的原因，是他们把这个延误处理为一次异常情况，并用退运费这个善意行为来安慰美亚的忠实客户，并不是说他们一定得退还运费！ 这种服务才会有回头客 我之前从美逊买的东西也是过了预计到货日期两周了还么到，给物流公司发邮件收到的回复跟没回复一样。忍不住给Amazon写了邮件，人家让我再等几天并且给我退了运费，还说如果到几号还没收到货可以申请全额退款。这样的服务没话说！必须赞！ 这其实不是服务,而是一个BUG,对于小买家来说,或许没什么,就算没道德了,一年也顶多通过变相退运费和全额退款后照样收货这种办法,占美亚个万八千的RMB便宜,对大些大买家和大代购,通过这个方式,一年基本上能撸10多万RMB的订单,有些事情不好多说,只能说,在中国买家面前,这种服务简直是自寻死路,迟早步德逊后尘重新调整,等着看吧:lol
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