Browse Answers: I have a question about my shipped order
I have yet to receive the order I placed with another seller on your site, what should I do?
Posted by Jesse @ BWB on 06 August 2011 06:00 PM
If you have placed an other order with one of the other sellers on our site, your order will be shipped directly to you from them. These types of shipments do take longer to arrive than orders placed directly with Better World Books. Please take note of the delivery expectations for these orders below:
Standard: 7-17 business days
Expedited: 6-11 business days
International: 3-5 weeks*
*International shipments from other sellers take significantly longer to arrive due to how they are processed. If you have ordered an item from a seller located in a country other than your own please expect to wait the full delivery time frame.
**Please note that business days are Monday-Friday (excluding holidays) and all delivery time frames are from the ship date, not the order date.**
If you feel that your order has taken longer than the delivery windows quoted above then please be sure to let us know, we'll be happy to look into the matter for you.