本帖最后由 miyujia 于 2012-7-10 01:04 编辑
各位先凑合，Ivy醒了。我们去公园。
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Ivy午觉ing～
我去LEGO网站种草……
打开页面 弹出
we value your feedback. would you help us to make our website better?
忘记截图，然后
Welcome to the Online Customer Service study.
To make a change within a section click the back button.
All navigational directions appear in the lower portion of every page.
Click to start the survey
How would you describe yourself?
A child under 13 years old
A young builder, 13 to 17 years old
A parent of a LEGO fan
An adult fan of LEGO toys
A grandparent or relative of a LEGO fan
An educator who uses LEGO sets in the classroom
Other, please specify
How would you rate your overall experience on LEGO's Customer Service site?
Very bad
Bad
Fair
Good
Very good
Outstanding
Based on today’s visit to LEGO’s Customer Service site, how likely are you to recommend us to your friends and family?
Not at all likely
1 2 3 4 5 6 7 8 9
Extremely likely
What was the main reason for visiting the Customer Service site today?
To follow-up on an order
To obtain replacement parts
To enquire about a LEGO Product
To obtain building instructions
To contact us
Other, please specify
Were you able to do everything you wanted to do?
Which of the following services did you use today? Please select all that apply.
Replacement Parts Services
FAQ’s
Online Building Instructions
‘Contact us’
information
Store Locator
Search option
None of the above
How would you rate the Online Customer Service site on the following?
How important are the following for your online experience?
Not at all important
Somewhat important
Very important
Online Support Community and User Forums
Live Web Chat
FAQ’s
‘’How-to’’ videos in FAQs
Online Building Instructions
Replacement Parts Service
Store Locator
Design of the Customer Service website
More language options for the Consumer Service website
What were the best parts of your experience on the Customer Service website today?
What could we change on this website to make it better?
Where do you live?(选了 chian,结果就结束了，明明只做到70％)
Thank you for participating in this study.
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